Terms & Conditions

Welcome to ChicSouk 🥳 These terms and conditions outline the rules and regulations for using our website and services. By accessing or using the ChicSouk platform, you agree to comply with these terms.

1. General Overview

1.1 About ChicSouk: ChicSouk is an online marketplace offering time-limited flash sales on premium and luxury products, including fashion, travel, and tech.
1.2 Acceptance of Terms: By using our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
1.3 Changes to Terms: We reserve the right to modify these terms at any time. Changes will be effective upon posting to the website. Continued use of the website implies acceptance of the updated terms.

2. Account Registration and User Responsibilities

2.1 Account Creation: Users may be required to create an account to access certain services. You must provide accurate and complete information during registration.
2.2 Responsibility for Account Security: Users are responsible for maintaining the confidentiality of their account details and password.
2.3 Age Requirement: You must be at least 18 years old to create an account and use ChicSouk’s services.
2.4 Account Termination: ChicSouk reserves the right to suspend or terminate accounts found in violation of these terms or engaging in fraudulent activity.

3. Products and Pricing

3.1 Product Descriptions: We strive to provide accurate descriptions and images of all products. However, we cannot guarantee that all details will be error-free or perfectly match the product.
3.2 Pricing: Prices are displayed in UAE Dirhams and include applicable taxes unless otherwise stated. ChicSouk reserves the right to change pricing at any time without prior notice.
3.3 Availability: All products are subject to availability. If an item is unavailable after purchase, we will notify you and provide a refund.

4. Orders and Payments

4.1 Placing an Order: By placing an order, you agree to purchase the selected products at the listed price.
4.2 Payment Methods: We accept payment methods indicated on the checkout page provided by our payment gateway integrated on ChicSouk. Payment must be completed at the time of purchase.
4.3 Order Confirmation: Orders are confirmed once payment is successfully processed. You will receive an email confirmation with order details.
4.4 Cancellations: Orders cannot be canceled after confirmation unless explicitly stated in our Return Policy.

5. Shipping and Delivery

5.1 Shipping Regions: ChicSouk delivers to selected regions only available on the checkout page. Please refer to our Shipping Policy for details.
5.2 Delivery Times: Estimated delivery times are provided but may vary due to external factors, including shipping carrier delays and customs clearance. However, ChicSouk provides different types of shipping methods. You have to select one of them on the checkout page.
5.3 Shipping Costs: Shipping fees, if applicable, will be calculated at checkout.
5.4 Lost or Damaged Packages: ChicSouk is not responsible for packages lost or damaged during transit. However, we will assist in resolving such issues with the carrier.

6. Returns and Refunds

6.1 Eligibility: Returns are accepted for eligible items within 15 days of receipt.
6.2 Condition of Items: Returned items must be unused, undamaged, and in their original packaging with all tags intact.
6.3 Refund Process: Refunds will be issued to the original payment method after the returned items are inspected and approved.
6.4 Non-Returnable Items: Certain items, such as personalized or final-sale products, are not eligible for returns.

7. Use of the Website

7.1 Prohibited Activities: Users agree not to engage in activities that disrupt or harm the website, including hacking, data scraping, or spamming.
7.2 Intellectual Property: All content on ChicSouk, including text, images, and trademarks, is protected by copyright laws. Unauthorized use is strictly prohibited.
7.3 Third-Party Links: Our website may contain links to third-party websites. ChicSouk is not responsible for the content or policies of these external sites.

8. Privacy

8.1 Data Collection: Your personal information is collected and processed in accordance with our Privacy Policy.
8.2 Cookies: We use cookies to enhance user experience and analyze website traffic. By using the website, you consent to the use of cookies.

9. Limitation of Liability

9.1 No Guarantees: ChicSouk does not guarantee uninterrupted access to the website or error-free operation.
9.2 Liability Cap: Our liability is limited to the value of the products purchased on ChicSouk.
9.3 Indirect Damages: ChicSouk is not responsible for indirect damages, such as loss of profits or data, arising from the use of our services.

10. Dispute Resolution

10.1 Governing Law: These terms are governed by the laws of the United Arab Emirates.
10.2 Arbitration: Any disputes arising from these terms will be resolved through binding arbitration in accordance with the arbitration rules.
10.3 Jurisdiction: By using ChicSouk, you agree to submit to the jurisdiction of the courts in the United Arab Emirates.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at: contact@chicsouk.com