Cancellation & Refund Policy

At ChicSouk, we strive to provide a seamless shopping experience and ensure customer satisfaction. If you wish to cancel an order or request a refund, please review our policy below.

1. Order Cancellations

1.1 Before Dispatch:

  • Orders can be canceled within [X hours] of placing the order, provided they have not been dispatched.
  • To cancel an order, please contact our Customer Service Team at contact@chicsouk.com

1.2 After Dispatch:

  • Once an order has been dispatched, it cannot be canceled. However, you may initiate a return after receiving the item (refer to our Return Policy for details).

2. Refund Policy

2.1 Eligibility for Refunds:
Refunds are applicable in the following scenarios:

  • The received product is damaged or defective.
  • The wrong item was delivered.
  • The product does not match the description on our website.

2.2 Non-Refundable Items:
The following items are not eligible for refunds:

  • Final sale or clearance items.
  • Customized or personalized products.
  • Items returned outside the return window of 15 days.

2.3 Refund Process:

  • Refunds will be processed after the returned item has been inspected and approved.
  • Refunds will be issued to the original payment method used for the purchase.

2.4 Refund Timeline:

  • Refunds may take up to 30 days to reflect in your account, depending on your payment provider.

3. Conditions for Returns and Refunds

3.1 Product Condition:

  • Items must be returned unused, in their original packaging, with all tags and accessories intact.
  • ChicSouk reserves the right to reject returns if the items are not in their original condition.

3.2 Return Shipping Fees:

  • Customers are responsible for return shipping fees unless the return is due to a ChicSouk error (e.g., defective or incorrect item).

4. How to Initiate a Refund

To request a refund:

  1. Contact our Customer Service Team at contact@chicsouk.com
  2. Provide your order number, a description of the issue, and any supporting photos if applicable.
  3. Our team will guide you through the return and refund process.

5. Contact Us

If you have any questions about cancellations or refunds, please feel free to reach out to us: contact@chicsouk.com

We are committed to ensuring a positive shopping experience at ChicSouk and are here to assist with any concerns. Thank you for choosing ChicSouk!